never knows heart (the “Shop”) handles personal information obtained in connection with the services provided by the Shop in accordance with the following policy.
1. Purpose of Use of Personal Information
1.1 The Shop shall use personal information obtained from customers solely for the following purposes:
1.1.1 Shipment of products and related communications
1.1.2 Responding to inquiries
1.1.3 Confirmation of order details and delivery status
1.1.4 Prevention of fraudulent use and ensuring secure payment processing
1.1.5 Service improvement and other necessary operational activities
2. Types of Personal Information Collected
2.1 The Shop may collect the following personal information:
2.1.1 Name
2.1.2 Shipping address
2.1.3 Email address
2.1.4 Telephone number
2.1.5 Purchase history and order information
2.2 The Shop does not store or retain credit card numbers or other payment-related information.
3. Payment Services
3.1 The Shop uses an external payment processing service, Stripe, for payment transactions.
3.2 Credit card information is securely processed and managed by Stripe, and the Shop does not directly obtain or manage such information.
3.3 The handling of personal information by Stripe is governed by Stripe’s own Privacy Policy.
4. Provision of Personal Information to Third Parties
4.1 The Shop shall not disclose or provide personal information to any third party except in the following cases:
4.1.1 When required by laws or regulations
4.1.2 When the customer has given prior consent
4.1.3 When disclosure is necessary for the performance of business operations, such as product delivery, payment processing, or fraud prevention, and is provided to contractors within the necessary scope
5. Management of Personal Information
5.1 The Shop shall implement reasonable and appropriate security measures to prevent unauthorized access, loss, leakage, alteration, or other improper handling of personal information.
6. Disclosure, Correction, and Deletion of Personal Information
6.1 Customers may request disclosure, correction, or deletion of their personal information held by the Shop through the method designated by the Shop.
However, this shall not apply to information that the Shop is legally required to retain.
6.2 Upon confirming that the request is made by the data subject concerned, the Shop shall respond appropriately in accordance with applicable laws and regulations.
Telephone numbers collected may be used for purposes such as delivery, identity verification, or fraud prevention, and the Shop does not, in principle, contact customers by telephone.
7. Cookies and Similar Technologies
7.1 The Shop may use cookies and similar technologies, including third-party analytics tools, for purposes such as improving service usability, analyzing access, and preventing fraudulent activities.
7.2 Cookies do not collect information that directly identifies individuals.
7.3 Users who do not wish to accept cookies may disable them through their browser settings.
8. Changes to This Policy
8.1 The Shop may revise this Privacy Policy without prior notice due to changes in laws, regulations, or operational policies.
8.2 Any revised Privacy Policy shall become effective upon being posted on this page.
9. Contact Information
9.1 Inquiries regarding the handling of personal information should be directed to the contact details below.
Shop Name: never knows heart
Responsible Operator: Tomoyuki Komatsu
Email Address: hello@neverknowsheart.com