1. Shop Information
1.1 Shop Name
never knows heart
1.2 Sales Method
Online retail sales
1.3 Business Description
Online retail business specializing in apparel,
operating as a cross-border sourcing and fulfillment retailer.
2. Business Operator Information
2.1 Seller
never knows heart online fashion shop
2.2 Responsible Operator
Tomoyuki Komatsu
2.3 Location
Akabane, Kita-ku, Tokyo, Japan
The full address will be disclosed by appropriate means when necessary.
2.4 Business Base
Japan
3. Contact Information
3.1 Email Address
hello@neverknowsheart.com
3.2 Contact Method
Inquiries are accepted primarily via email.
The Shop does not provide customer support by telephone.
3.3 Supported Languages
Japanese and English
3.4 Business Hours
The Shop operates based on U.S. business days (weekdays).
Customer support is not available on weekends, public holidays, or during year-end and New Year holidays.
As operations are handled from Japan, response times may vary.
4. Sales Conditions
4.1 Product Prices
Prices are displayed in U.S. dollars (USD) on each product page.
4.2 Additional Charges
The following charges may apply in addition to the product price:
4.2.1 Shipping fees
4.2.2 Customs duties, import taxes, and customs clearance fees
(Under the DDU / DAP delivery method, such charges are borne by the recipient when applicable.)
4.3 Order Restrictions
The Shop may impose restrictions on order amounts, order frequency, or order intervals per account.
Such restrictions shall be determined at the Shop’s discretion.
4.4 Account registration is required to place an order. Registered users may manage their account information through the My Account page.
5. Payment Methods
5.1 Accepted Payment Method
Credit card payments (processed via Stripe)
5.2 Accepted Card Brands
VISA / Mastercard / American Express / Discover
5.3 Timing of Payment
For credit card payments, payment is confirmed at the time the order is placed.
6. Shipping
6.1 Shipping Area
The Shop ships exclusively to the contiguous United States (48 states).
6.2 The Shop does not ship to the following locations:
Alaska; Hawaii; Puerto Rico; Guam; the U.S. Virgin Islands; American Samoa;
the Northern Mariana Islands; or P.O. Box / APO / FPO / DPO addresses.
6.3 Shipping Schedule
Orders are generally shipped within ten (10) business days after order confirmation, subject to product availability and procurement conditions.
6.4 Shipping Method
Products are shipped internationally from Japan.
6.5 Delivery Terms
Products are shipped under the DDU (DAP) delivery method.
Customs duties, import taxes, and customs clearance fees may be charged to the recipient at the time of delivery.
*Please ensure that emails from the Shop’s domain are not filtered into your spam or junk mail folder, as important notifications such as order confirmations and shipping updates are sent by email.
*Once a shipment arrives in the destination country, the local carrier may contact the recipient using the contact details provided at checkout, if required for delivery or customs clearance. The Shop does not guarantee that such contact will occur.
7. Returns and Refunds
7.1 Return and Refund Eligibility
Returns or refunds are accepted only in cases of defective products, damaged items, or incorrect deliveries.
7.2 Detailed Conditions
Detailed conditions, procedures, and deadlines regarding returns and refunds are governed by the separately established Refund and Return Policy.
8. Products and Legal Compliance
8.1 Legal Compliance
The Shop handles only products that comply with applicable export and import laws, regulations, and international treaties.
8.2 Product Restrictions
Due to import regulations, logistics considerations, and quality control standards, the Shop currently does not handle products made with leather, real fur, natural materials, or cotton.
9. Disclaimer
9.1 Accuracy of Information
While the Shop endeavors to ensure the accuracy and safety of the information provided, it does not guarantee the completeness of such information.
9.2 Limitation of Liability
Except where liability cannot be excluded under applicable laws, the Shop shall not be liable for any damages arising from the use of its services.
10. Changes to Information
10.1 Changes
The contents of this page may be changed without prior notice due to operational decisions or changes in laws and regulations.
10.2 Effectiveness
Any changes shall become effective upon being posted on this page.