About Products
Q. What brands do you carry?
A. We carry products from well-known Japanese brands and carefully selected fashion labels. Our collection includes brands we partner with directly through wholesale accounts, as well as items curated from the Japanese market.
Q. Are all products brand new?
A. All products sold by the Shop are 100% brand new and authentic. We source our inventory directly from brands or through authorized distribution channels in Japan to ensure the highest standards of authenticity. Each item includes official brand tags and labels. While we maintain our own stock, certain items may be sourced through our professional retail network to fulfill your order.
Q. Can I ask questions about sizing or measurements?
A. If sizing details or measurements are not listed on the product page, please contact us through the inquiry form. We will provide the most accurate information possible.
Orders and Payments
Q. Do I need to create an account to place an order?
A. Yes. Creating an account is required to place an order. Account registration is free and can be completed during checkout.
Q. What can I do with a registered account?
A. Registered users can view and edit their account information and check order history through the My Account page.
Q. What is the ordering process?
A. Please add the product to your cart and complete the checkout process. Once your order is confirmed, the Shop will verify the product and ship it internationally from Japan.
Q. What payment methods are available?
A. We accept credit card payments through Stripe, including VISA, Mastercard, American Express, and Discover, as well as supported digital wallets.
Q. How can I cancel my order after placing it?
A. Order cancellations after payment confirmation may be accepted only when the order status is “Processing,” as determined by the Shop. If approved, cancellation may be subject to handling and administrative fees. Orders with a status of “On hold” or “Completed” are not eligible for cancellation. For details, please refer to the Refund and Return Policy.
Q. Can I use coupons or discount codes?
A. Yes. From time to time, the Shop may offer coupons or promotional codes. Coupon conditions, validity, and usage rules are subject to the Terms of Service.
Q. What do order statuses mean?
A. “Processing” means that the order has been confirmed and this status is automatically applied once payment is completed. “On hold” means that the Shop has reviewed the order details and has begun preparing the shipment. “Completed” means that the ordered items have been shipped and the fulfillment process has been completed.
Shipping and Delivery
Q. How much is the shipping cost?
A. Please refer to the information displayed on each product page. Currently, shipping fees are included in the product price. However, customs duties, import taxes, and customs clearance fees are not included and, if incurred, must be paid by the recipient. For further details, please refer to the section titled “Customs and Duties.”
Q. Do you ship outside the United States?
A. At this time, the Shop ships exclusively within the United States. If you wish to request shipping to another country, please contact us in advance.
Q. Do you provide tracking numbers for shipments?
A. Yes. All orders are shipped with a tracking number. The tracking information will be provided by email once the order has been shipped.
Q. Where can I track my shipment?
A. You may track your shipment using the tracking number provided in the shipment confirmation email on the carrier’s official website.
Q. Can I change my order details or shipping address after placing an order?
A. Changes to order details (including product, size, or shipping address) cannot be accepted once the order has been confirmed. Please review all order details carefully before completing your purchase.
Q. Can I combine multiple orders into one shipment?
A. No. Orders are processed and shipped individually and cannot be combined.
Q. How quickly will my order be shipped?
A. Orders are generally shipped within ten (10) business days after order confirmation. Depending on availability and order timing, some items may be shipped sooner.
Returns and Cancellations
Q. What should I do if the product I received is defective or damaged?
A. Please contact the Shop by email within seven (7) days of receiving the product. After reviewing the details, the Shop will determine whether a return or refund is applicable. For further information, please refer to the Refund and Return Policy.
Q. Can I return a product if it differs from my expectations?
A. Returns or exchanges due to customer preference, such as differences in size, fit, or appearance, are not accepted.
Q. Do you provide prepaid return labels for international returns?
A. No. The Shop does not provide prepaid return labels for international returns. Even if a return is approved, customers are responsible for arranging the return shipment and covering all associated costs.
Q. Who is responsible for return shipping costs?
A. All return shipping costs are the responsibility of the customer. For information regarding customs duties and related fees, please refer to the “Customs and Duties” section on this page.
Q. Will I receive a full refund if I cancel my order after payment?
A. If an order cancellation is approved after payment confirmation, the refund amount may be less than the original order amount due to handling or administrative fees. Please refer to the Refund and Return Policy for details.
Customs and Duties * Important information regarding international shipping. Please read carefully.
Q. Will customs duties or taxes be charged?
A. The Shop ships products under the DDU (DAP) delivery method. Accordingly, any customs duties, import taxes, customs clearance fees, or similar charges incurred upon importation are the responsibility of the recipient. For shipments to the United States, a de minimis exemption for low-value shipments previously existed; however, regulations and enforcement practices have changed. As a result, customs duties, taxes, and clearance fees may be assessed regardless of the product value. Whether such charges apply, as well as the final amounts, are determined by customs authorities and shipping carriers based on applicable laws, regulations, and operational practices. The Shop does not guarantee tax exemption nor provide advance estimates of these charges. This is a screenshot of the checkout screen. You are required to agree to these terms before placing your order.
Q. What does DDU (DAP) mean?
A. DDU (Delivered Duty Unpaid), also referred to as DAP (Delivered At Place), means that the Shop covers only the product price and shipping costs. Any customs duties, import taxes, and customs clearance fees are payable by the recipient at the time of delivery and may be collected by the shipping carrier or customs authorities.
Q. What happens if I do not pay customs duties or taxes?
A. If customs duties, taxes, or clearance fees are not paid, the shipment may be returned, held, or disposed of at the discretion of customs authorities or the shipping carrier. In such cases, the Shop will not issue a refund, and any return shipping costs or additional fees incurred shall be borne entirely by the customer.
Q. Will I receive a refund if I refuse to accept the shipment?
A. No. Refunds are not provided for shipments that are refused by the recipient. Any costs resulting from refusal of delivery, including return shipping or additional fees, shall be the customer’s responsibility.
Q. Who is responsible for customs-related fees when returning a product?
A. All customs duties, import taxes, customs clearance fees, and return shipping costs associated with a return are the responsibility of the customer, regardless of the reason for return. The Shop does not provide return shipping labels.
Other
Q. How long does it take for my order to arrive?
A. Orders are typically delivered within approximately 7 to 14 days from the date of purchase. Delivery times may vary depending on shipping conditions and customs clearance procedures.
Q. Can I request brands that are not listed on the product pages?
A. If you are looking for a specific brand that is not currently listed, please contact us via the inquiry form. If sourcing is possible, we will do our best to accommodate your request.
Q. Do you offer gift wrapping or gift services?
A. At this time, the Shop does not offer gift wrapping or gift services. If such services become available in the future, updates will be announced on the website.
Q. What happens if an item is out of stock after I place an order?
A. If an item is found to be out of stock after an order has been placed, we will notify you promptly. You will be offered either a full refund or an alternative product, depending on availability.
Q. Can you issue a receipt or invoice?
A. Upon request, we can issue a purchase receipt or invoice in PDF format and send it via email. Please contact us through the order notes at checkout or via the inquiry form.
Q. What should I do if I forget my password after logging out?
A. Please go to the My Account page and click “Lost your password?”. Enter the email address you used to register, and a link to generate a new password will be sent to your email address. Please note that users who have not verified their email address cannot place orders on our Shop.